Returns & Exchanges
We stand behind the quality of our Japanese cutlery and offer a 30-day return window for unused items in their original packaging to ensure your complete satisfaction. If you are not entirely pleased with your purchase, we are here to assist with a seamless return or exchange process.
Initiate Your Request
Contact our customer support team with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA) number.
Prepare the Package
Securely pack the unused knife in its original gift box and protective sleeve, ensuring the blade is safely covered to prevent damage during transit.
Ship the Item
Affix the provided shipping label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking number for reference.
Inspection and Refund
Once our warehouse receives and inspects the item for quality assurance, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing